Frequently Asked Questions
It depends on individual circumstances; however, most companies can benefit from FMS/TMS. First of all, it automates processes and saves time people need to spend on manual tasks. Additionally, it provides world-class tools that can help save freight costs (consolidation, planning, etc.).
Absolutely! We will assist you with the initial set-up, and we don’t charge any fees if you do not have any ad-hoc requirements.
Yes! Any time you have an issue with the system, you can reach us on the phone, chat, or email.
Yes! We try to integrate into all relevant external and internal systems, as we strongly believe in the seamless end-to-end supply chain.
Some aspects of your work can be managed on Excel as well or even better than on TMS. However, world-class TMS can provide you benefits that Excel would never be able to do. First of all, integration with external parties and real-time visibility. Also, lots of world-class tools that would help you save costs on freight (consolidation, planning, rate procurement, etc.).
Our TMS is built for a specific customer segment. Therefore, we believe we can best serve our client’s needs.
We don’t have our own WMS at the moment; however, we can help you integrate it with your own. Alternatively, we can help you choose WMS from one of our partners.
It depends on how many processes have to be integrated into the system. The software itself is ready to run on day 1; all the integrations may take up to 2 weeks in most cases.
Yes, in principle. We connect to forwarders who have their systems through API/EDI. For others, we set up communication and data exchange through email.
Yes! First of all, you still need to perform a lot of manual tasks to book and manage your freight. TMS can save you time. Also, freight forwarder’s track & trace can only show the status of your container. If you need to find out what is the ETA of 50 pairs 42 size black shoes, it will take a lot of time to go through all the B/L’s, find vessel ETA’s, find out historical customs clearance and delivery times to final destination, etc. TMS can do it in seconds.
It may sound scary, but YES. At the moment, the system automates routine tasks and leaves issues to be handled by human beings. However, supply chain management is nothing more than rule-based process management, and it will be put into algorithm sooner or later.
Yes! If you integrate other supply chain components into one system, FMS can provide you live analytics of the entire supply chain.